Level 2 Apprenticeship Standard
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Make an enquiry Or, arrange a call back with our team →Our enrolment team are here to answer your questions
Make an enquiry Or, arrange a call back with our team →This Customer Service Practitioner apprenticeship standard is designed for individuals who are looking to develop their skills and knowledge in the field of customer service. The apprenticeship will provide you with the necessary training and experience to become a proficient customer service practitioner, able to work in a variety of settings and industries.
Why Invest in Customer Service Apprenticeships?
Enhance Customer Loyalty: Trained apprentices create memorable experiences that keep your customers coming back.
Boost Business Reputation: Empower your team to act as professional ambassadors for your brand.
Upskill Existing Staff or Hire New Talent:Whether you’re recruiting or developing your current team, this program ensures your workforce meets the highest standards.
Cost-Effective Training Solution: Maximise value with government-funded apprenticeships and minimize the cost of developing essential skills.
The Customer Service Practitioner Apprenticeship Standard is a comprehensive program that provides individuals with the skills and knowledge needed to excel in the field of customer service. The program is designed to be flexible, allowing apprentices to learn at their own pace and in a way that suits their individual learning style.
The program covers a wide range of topics, including:
Communication skills: Apprentices will learn how to communicate effectively with customers, clients, and colleagues. They will learn how to listen actively, ask open-ended questions, and provide clear, concise responses.
Problem-solving skills: Apprentices will learn how to identify and resolve customer service issues. They will learn how to analyze situations, gather information, and make decisions that will lead to the best possible outcome.
Customer service best practices: Apprentices will learn the latest techniques and strategies for providing exceptional customer service. They will learn how to build relationships with customers, understand their needs, and exceed their expectations.
Enrolling in the Customer Service Practitioner Apprenticeship Standard is simple and hassle-free. Start by contacting our team to discuss your needs or the needs of your employees either via phone or our enquiry forms on the website.
We’ll guide you through the eligibility requirements and provide an initial assessment to determine the learner’s starting level. From there, we’ll create a tailored learning plan and schedule that works best for you.
With flexible delivery options—online, in-person, or blended—we ensure the enrolment process is smooth and focused on achieving success.
If you don't already hold a Maths or English qualification equivalent to a GCSE pass you may undertake Functional Skills at Level 2. These are optional and as part of the enrolment process you will be given a choice to opt-in or opt-out of undertaking them.
Functional Skills qualifications in Maths and English are equivalent to a GCSE pass (grade 4-9) and are essential for career progression, apprenticeships, and further education. Our individually tailored program, with dedicated functional skills tutors, supports individuals in gaining confidence and competence in these vital areas, empowering them to reach their full potential.
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Our learning platform has been built in house to help you gain the skills, knowledge and confidence needed to excel in your chosen subject. Combined with our expert tutor support you'll be on the path to success in no time!
We have worked with hundreds of amazing apprentices and employers.
“Following feedback from our staff members they find their tutor supportive and feel that the course they are on is really helping them to grasp the role. Overall, we are very happy with Real Skills and look forward to being able to continue to use them going forward. As a member of the management team, I find Real Skills ‘Supporting your Apprentice’ webinars to be really helpful.”
“I felt very supported during my learning. My assessor was always available if I had any questions and was very understanding.”
“I feel more confident in the classroom, I have a greater understanding of my role and how I can support learners to achieve; and my colleagues to relieve some of their burdens and responsibilities”
“I felt very supported by my assessor and my manager. They were able to help me when I was struggling and the manager was able to give me time to let my assessor come and observe me and complete my exams.”
“I now understand the reasons why we do things the way we do and how children benefit from this. I now feel I can support children successfully and can identify whether a child is behind on development and what I can do to help them progress and develop further”
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